Frequently Asked Questions

Regarding, shipping, chlorine dioxide, CDS, sodium chlorite solution, uses, DMSO, etc.


1) Do you ship outside of the United States?

We are not allowed to ship any international or Canadian orders. Too many times orders get lost/stolen or get delayed. This is a frustr
ating process for both parties. If you wish to order from another country, we would recommend searching for a third party shipping (package forwarding) company within the US  or  friends/family that will forward the package to you. We apologize for any inconvenience this may cause.

2) Can I use the CDS (Chlorine Dioxide Solution), Chlorine Dioxide  / WPS water purification kit internally?

In one sense many already do such as in municipal water supplies. Water purification, using chlorine dioxide, is recommended by WHO, CDC, EPA, etc.  WPS, WPS2, CDS, Chlorine Dioxide Solution, Water Purification Solution or 28% Sodium Chlorite is not a medicine and is not approved by the FDA or EPA for any other use.

3) What is the difference between CDS and the Chlorine Dioxide / Sodium Chlorite + Activator Kit?

Chlorine Dioxide Generation Kits, WPS Kits, sodium chlorite + activator kits are basically the same products that many people and suppliers refer to them by. For many years people have called it Jim Humble's MMS, as well. For more info see The History Of Chlorine Dioxide.

Chlorine Dioxide is the product of mixing the two solutions of the Chlorine Dioxide Kit or WPS Kit together. Sodium Chlorite + Activator (Hydrochloric Acid or Citric Acid) will yield Chlorine Dioxide. The difference between the two are as follows:

CDS or chlorine dioxide solution (Andreas Kackler's term) only has a shorter life expectancy since it is an active solution. It is best kept refrigerated to keep its life span longer. Freezing it will make it available for a much later date. But, you cannot freeze it in glass.  CDS’s potency is weaker than the regular Chlorine Dioxide / WPS Kit.  1mL of CDS is equal to 3 activated drops of WPS. 1mL of CDS is roughly 25 drops. The reason why you would want CDS over the standard kit is purely the convenience factor of no mixing and no waiting.

Chlorine Dioxide / WPS Kits do not have an expiration date and are stronger in potency than a CDS bottle. You will have to mix it each time you use it because the Chlorine Dioxide from mixing it will only last a couple of minutes. The reason as to why CDS lasts much longer than the mixture of the Chlorine Dioxide / WPS Kit is because CDS is derived from aqueous Chlorine Dioxide gasses which condensate into a liquid.

4) Do you have a customer service phone number?

No, we do not offer phone customer service, Please use our "Contact Us" form to communicate with us

5) Do you ship on weekends?

No, we do not, we ship during the weekdays Monday-Friday, unless it is a major holiday. In that case your order will ship the following day.

6) Do you offer express shipping?

No, we do not offer express shipping.

7) How long does it take for me to receive my order?

All orders are shipped in within one business day, Monday - Friday, except holidays. Usual delivery time is 4-7 business, unless you select Priority Shipping 2-3 business days. Your location can play a role in actual delivery time.

8) I am having trouble with the website/checkout, can you help me?

We suggest trying a different web browser or resetting your cookies/cache for your current browser and trying again. If that does not work, we can create an email invoice with a secure payment link, for you to bypass the website’s checkout. We will need to know the exact products and quantities you wish to order as well as your full shipping address.

9) My mixture does not produce a dark amber color, is my product bad?

The color of the mixture depends on a few things:

1. What sort of activator you are using
2. The amount of drops being used

If you are using HCL as an activator, the color will not be as strong as it is with Citric Acid (we have a picture of a 10 drop test that we can share).

The amount of drops is also a factor. You will probably not see the amber color in small doses; the more drops you use, the darker the color gets. You will see that if you mix more drops together, the color will become stronger. What you are seeing is very normal and it has been normal for the past 11+ years we have sold this product. We use the highest quality materials for our products, all made in the USA. The color of the solution simply signifies the strength of it, not the quality.

10) Why is my DMSO a solid instead of a liquid.

No need to be alarmed. Remember, not every chemical or element melts and freezes at the same rate and temperature.  DMSO has a melting point of about 66° F (19° C). This means it crystallizes or "Freezes" at about  66° F. 

In the winter or even cooler temperatures, you may receive your DMSO and find it to be a solid mass. This is normal in the case of DMSO. We are in Texas, and occasionally our DMSO is received below melting temperatures. DMSO cools rapidly, and thaws slowly. Just place it in a warm spot and let it thaw out.  This does not affect it's potency in any way.

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If you have any other questions or concerns we are always happy to help. Contact us through our "Contact Us" form. We will respond asap.

Many thanks and humble blessings,

Your Pure Living Team